Wax On Wraps Off: Ethically sourced, locally made. Podasaurus: Handmade in Melbourne
Wax On Wraps Off: Ethically sourced, locally made. Podasaurus: Handmade in Melbourne
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Terms and Conditions + Shipping

Terms and Conditions:

1. Emails and Correspondence: Wax On Wraps Off and Podasaurus is run by 1 superhero, in her spare time between raising 4 kids with a FIFO husband. Please understand that I may not answer emails, messages on FB or Instagram on weekends. I will try get back to you within 24hrs. 

If you need to urgently contact me please message me on my Wax On Wraps Off or Podasaurus Facebook VIP page where my Brand Reps will be able to help with a few hours.

2. Sales/Promotions/Giveaways: Sales will not be advertised prior and Wax On Wraps Off retains the right to stop sales at any time.Promotions and Giveaways will be conducted in accordance to Facebook and Instagram rules and drawn by random.org . You must follow all instructions to be eligible to enter. 

3. Prices: Wax On Wraps Off and Podasaurus retain the right to change prices without notice. If a sale has gone through at a previous price, Wax On Wraps Off will honor the sale but no further sales at that price will be accepted. 

 

Shipping

Beeswax Wraps:

Orders will be shipped within 5 working days of ordering. This is because occasionally new wraps will need to be made and they take 48hrs to cure. We take care of our products and will only send orders once we are happy with our product. Orders will only be shipped on Wednesday unless there is a special release. If you have ordered Beeswax Wraps they are shipped free in an untracked envelope. If you buy $80 or more you will be upgraded to free tracked shipping.

 

Podasaurus:

Flat rate postage to Australia is $10.

For some items, they may be eligible for tracked envelope $6 postage. This may not show up on checkout and if the item is sent in a tracked envelope I will refund the postage difference.

At present we only ship to Australian and New Zealand customers.

 

Returns

Items will need to be returned at buyers expense prior to issuing refunds or exchanges. This needs to be done within 3 months of receiving products.

BeesWax Wraps:

Outside of this time there will be no refunds or exchanges as heavy use of wraps will always result in general wear and tear. 

Products will not be refunded if care instructions were not followed. However I will do my best to help rectify the issue and I can send a repair kit with instructions (re-waxing) within 3 months of purchase if needed. Please email me if you are experiencing trouble with your wraps. 

Any wraps with areas that are not waxed that are larger than a 5c piece will be replaced at no cost to the buyer. Photos must be provided when asked showing the area compared to a coin. This is very unlikely to happen as I personally check every wrap in my store as I finish them and hand fold them. 


 Podasaurus:

Products will need to be posted back at buyers expense and if a fault is found you will be refunded postage cost and a new Podasaurus will be sent out in your choice of available prints. 

If heavy use or stretching/pulling is found to be the cause of the fault, postage will not be refunded and you may chose to have a new product at full price but free shipping or the current Product returned to you at with an additional postage cost. (ie You will cover postage back to you.)

Due to the nature of the products, I do not accept returns due to change of mind. I will however work with you to resolve the issue. 

If there is a product fault due to manufacturing I will refund your shipping and post a new product to you as a replacement. You cannot keep the faulty product. 

 

If you have any issues with your Wax On Wraps Off products or Podasaurus Products please email me at

waxonwrapsoff@outlook.com

and I will do my best to help you with your product. 

Thank you and enjoy! X

- Jasmine